First - make sure your windows are closed, your radiator valves are open & that the Cozy is plugged in. If you have an air conditioner, please make sure it is sealed to the outside on all sides. You may have drafts that you never noticed before due to the overheating of your room or apartment.
If possible, check if heat is radiating from any exposed pipes (but be careful - don’t touch the pipes directly!). If the pipes are cold, this is probably not an issue with the Cozy and could be an issue with the building heating system. Contact your building management asap and keep warm!
We are excited to announce that we are launching our new web and mobile app in December 2018! This app will also include new and improved features such setting your temperature on the Cozy and day and night scheduling. Please check back here in December for the link to the new app.
In the meantime, while we are finishing up the new app, if you would like to request a specific temperature for your Cozy, please "Submit a Request".
If you would like us to email you when the new app is released, please "Submit a Request".