Question: My Cozy is showing up as “not connected” on the web app. I cannot connect to the radiators. On the web app there is a red dot, saying 'not connected'. What can I do to fix this?
Answer: Our web app currently has limited functionality, we apologize for the inconvenience. For the next few weeks if you would like to connect or register your Cozy, please "Submit a Request".
We are currently developing a new web and mobile app, while we are finishing up the new app, if you would like to request a specific temperature for your Cozy, please "Submit a Request".
If you would like us to email you when the new app is released, please "Submit a Request".